Privacy policy.
Effective date: 1st January 2024
1. Introduction
Meraki Care Support LLC (“we”, “us”, “our”) is a limited liability company dedicated to providing innovative and comprehensive support solutions for caregivers. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your personal information when you visit our website www.merakicaresupport.com (“website”) or use our mobile application (“app”). Please read this privacy policy carefully before using our website or app.
2. Detailed Information Collection Practices
At Meraki Care Support LLC, we gather various types of personal data to enhance the quality of our services and to ensure a seamless user experience. We categorize this data into:
- Directly Provided Data: This includes information you actively provide when subscribing to our services, purchasing products, or communicating with us. Examples include:
- Personal identification details such as your name, email address, postal address, and phone number.
- Financial information for transaction purposes, such as credit card numbers and billing addresses.
- Feedback and communication data, including responses to surveys, correspondence records, and service interaction details.
- Indirectly Collected Data: We collect information about your interactions with our services, which helps us understand your preferences and improve our offerings. This may involve:
- Technical data like IP addresses, login information, browser types, and versions.
- Usage data that details how you use our website and services, including page interaction information.
- Cookies and similar technologies to enhance user experience and gather statistical data.
Purpose of Collection: We emphasize that all data collection serves the goal of providing better services, maintaining our platform’s security, and tailoring our offerings to meet your needs more effectively.
3. Comprehensive Use of Data
Our utilization of your personal data is multifaceted and includes:
- Service Delivery and Enhancement: To facilitate the provision of services you request, manage your account, and personalize your experience.
- Communication and Engagement: To keep you informed about service updates, promotional offers, and caregiving resources, including newsletters and surveys.
- Analytical Purposes: To evaluate how our services are utilized, enabling us to enhance our platform’s functionality and user-friendliness.
- Legal and Regulatory Compliance: To fulfill our legal obligations and protect your rights.
4. Data Sharing, Disclosure, and Third-Party Engagement
Meraki Care Support LLC recognizes the sensitivity of sharing personal data. We are transparent in our practices:
- Third-Party Service Providers: We may engage third parties to perform services like payment processing, data analysis, and marketing assistance. These parties have access to personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Obligations and Rights Protection: In certain circumstances, we may disclose personal data when required by law or to protect our rights, property, or safety, as well as that of our users or others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, personal information may be transferred as part of the business assets.
- Non-Disclosure Assurance: We commit not to sell your personal data to third parties for their marketing purposes without obtaining explicit consent from you.
5. User Rights and Empowerment
We empower you with various rights concerning your personal data:
- Access to Data: You can request a copy of the personal data we hold about you.
- Data Rectification: If your data is inaccurate or incomplete, you have the right to have it corrected.
- Data Deletion: You may ask us to erase your personal data from our records when it is no longer necessary for the purpose for which it was collected.
- Processing Restriction: You have the right to limit how we process your data under certain circumstances.
- Opt-Out Rights: You can opt-out of having your data used for particular purposes, such as direct marketing, at any time.
Exercising Your Rights: For instructions on how to exercise these rights, please contact us using the details provided in the introduction.
6. Data Security Measures and Retention Policy
At Meraki Care Support LLC, the security of your personal data is a top priority:
- Security Protocols: We use advanced security measures like encryption and secure server technology to protect your data from unauthorized access, disclosure, alteration, and destruction.
- Retention and Deletion: Personal data is retained only for as long as necessary for the purposes outlined in this policy or as required by law. We regularly review our data retention practices to ensure compliance with legal obligations and industry best practices.
7. Children’s Privacy Protection
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children in this age group. If we become aware that we have inadvertently received personal information from a child under 13, we will take steps to remove that information from our records promptly.
8. International Data Transfer, Processing, and Compliance with Global Regulations
Global Operations and Data Transfers: Meraki Care Support LLC acknowledges the global nature of our business and the digital landscape. As such, your personal data may be transferred to, stored, and processed in countries other than your own, including but not limited to locations where we have our offices, servers, or service providers.
Compliance with GDPR and CCPA: We comply with the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring that data transfers meet these stringent requirements. Our mechanisms for international data transfer include:
- Ensuring data recipient countries have adequate data protection laws, as defined by the GDPR.
- Utilizing standard contractual clauses approved by the European Commission.
- Implementing robust security measures and data protection policies in line with CCPA and GDPR stipulations.
9. Policy Updates and Legal Compliance
Dynamic Policy Updates: Our Privacy Policy is subject to change to adapt to new legal requirements, technological advancements, and business practices.
Notification of Changes: Any significant changes to this policy will be communicated through our website, email notifications, or other appropriate channels. We encourage regular review of this policy to stay informed about the protection of your personal data.
Compliance with GDPR and CCPA: In adherence to GDPR and CCPA requirements, we commit to maintaining transparency in our data processing activities and ensuring the rights of our users are respected and facilitated.
10. Dispute Resolution and Regulatory Compliance
Internal Dispute Resolution: We prioritize resolving any disputes internally. Users can raise concerns with our data protection officer or customer support team.
External Resolution and Regulatory Compliance: In compliance with GDPR and CCPA, if disputes are not resolved to your satisfaction internally, we will guide you towards independent dispute resolution bodies or regulatory authorities. Under CCPA, California residents have the right to lodge complaints with the California Attorney General’s office. Similarly, GDPR provides mechanisms for EU residents to raise concerns with local Data Protection Authorities.
11. Business Transfers and Data Handling During Ownership Changes
Preparedness for Business Transitions: In the event of a business transition, such as a merger, acquisition, or sale, personal information may be among the transferred assets.
Commitment to Data Protection During Transitions: We are committed to ensuring the continued protection of your personal data during such transitions. In compliance with GDPR and CCPA, we will inform you of any business transitions that affect the handling of your data and will take steps to ensure that any acquiring entity is bound by this privacy policy or provides equal or greater data protection.
Consent and Notification: Under GDPR and CCPA, we will seek your consent where required and notify you of these changes, giving you the option to exercise your rights under these regulations, including the right to opt-out or delete your personal data.
12. Cookie Policy and Online Tracking
Use of Cookies and Similar Technologies: Meraki Care Support LLC utilizes cookies, pixel tags, and similar technologies to enhance user experience, analyze trends, administer the website, and gather demographic information about our user base as a whole.
Types of Cookies Used:
- Essential Cookies: Necessary for the website’s functionality and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
- Performance and Analytics Cookies: Collect information about how visitors use our website, which pages visitors go to most often, and if they get error messages. These cookies don’t collect information that identifies a visitor.
- Functionality Cookies: Allow the website to remember choices you make (such as your user name, language, or region) and provide enhanced, more personal features.
- Advertising Cookies: Used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
Cookie Consent and Preferences:
- Consent Requirement: In line with GDPR and CCPA, we obtain your consent before placing non-essential cookies on your device.
- Managing Preferences: You can manage your cookie preferences at any time by adjusting your browser settings. Note that opting out of some types of cookies may impact your experience of the site and the services we are able to offer.
Online Tracking and Third Parties:
- Do Not Track Signals: We respect Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
- Third-Party Tracking: Third-party services, such as Google Analytics, are used to track and analyze website traffic. We ensure these services comply with our privacy standards and applicable laws.
13. Contact Information and Privacy Support
Direct Communication Channel: For inquiries, requests, or concerns regarding our privacy practices, users are encouraged to contact our dedicated privacy team.
Contact Details:
- Email: [Insert Privacy Team Email]
- Phone: [Insert Contact Number]
- Mailing Address: [Insert Privacy Office Address]
GDPR and CCPA Compliance: Our team is trained and well-versed in GDPR and CCPA compliance. We ensure prompt and thorough responses, particularly regarding rights requests such as access, rectification, deletion, or data portability.
14. Compliance Statement and Legal Adherence
Commitment to Legal Compliance: Meraki Care Support LLC is committed to complying with all applicable privacy laws and regulations, including the GDPR and CCPA. Our practices are designed to provide a high level of data protection across all our operations.
Proactive Approach: We conduct regular reviews and audits of our data processing activities to ensure continuous alignment with legal standards. Our team stays abreast of evolving privacy laws to implement necessary policy and operational changes.
15. Policy Accessibility and Prominent Display
Ensuring Accessibility: Our Privacy Policy is easily accessible on our website, with a dedicated link prominently displayed on the homepage and footer.
GDPR and CCPA Guidelines: In accordance with GDPR and CCPA guidelines, the policy is written in clear, understandable language. We provide separate sections or supplements addressing specific rights and obligations under these laws.
Mobile App Availability: For mobile app users, the policy is accessible within the app’s settings or download page, ensuring easy access for all users.
16. Miscellaneous Provisions and Special Circumstances
Special Data Categories: When processing special categories of personal data as defined under GDPR or sensitive personal information under CCPA, we apply additional safeguards and limitations.
Automated Decision-Making and Profiling: We disclose any practices related to automated decision-making, including profiling, as required by GDPR, offering users the ability to opt-out or challenge these decisions.
Updates and Version Control: This policy is regularly updated to reflect changes in our practices or legal requirements. The effective date and version history are clearly indicated to track amendments over time.
